Join Our Team
Administrative Assistant / Customer Service
Vacuum Technology provides a rewarding, challenging, and interesting opportunity to use and develop a wide variety of skills and experiences. Employees are a company’s most valuable asset, and VTI responds with a comprehensive benefits package and recreational facilities pictured and detailed here.
Job Description
Administrative Assistant / Customer Service
Position Purpose:
To perform a range of customer service, administrative and office duties to support the overall team functions of the company.
Principal Duties:
The following are the principal duties of the Administrative Assistant:
- Enters quotes and orders in the company specific database
- Generates and sends customer quotes for stock items, custom manufactured products, and services
- Communicates with local customers, international customers and vendors
- Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction, including updating customer credit card information and confirming correct information on purchase orders
- Assigns Return Merchandise Authorization (RMAs) numbers and takes orders from customers and updates customer information
- Follows up on RMAs, demo units, rentals and any other VTI owned inventory that is off-site
- Performs other clerical and administrative tasks such as preparation of travel arrangements, coordination of customer and vendor lunch meetings, photocopying, filing, faxing and answering the phone as needed
- Learns and stays up to date on products and service offerings to interface with both customers and VTI engineers to support responsive communication
- Performs other duties and special projects as assigned by supervisor
General Requirements:
- Associate’s Degree in Business or equivalent
- Eight to ten years of office experience
- Advanced knowledge in Word, Excel, Outlook and Adobe
- Acute attention to detail and accuracy
- Ability to communicate accurately and clearly both orally and in writing
- Strong organizational, problem solving and interpersonal skills
- Ability to work independently and deal effectively within a diversity of individuals at all organizational levels
- Versatility, flexibility and willingness to work within constantly changing priorities with enthusiasm
- Professionalism, discretion, and focus. Goal oriented, multitasker, willing to help others, follows directions and is proactive when working independently or with others
Pay Rates and Benefits:
- A competitive compensation is offered commensurate with experience
- Health and Vision plan with a Health Savings Account all funded in part by employer contributions
- 401(k) with a generous company matching program (eligible after 1 year of full-time employment)
- 13 PTO days, increases after 5 and 10 years of service
- 11 paid holidays
- Flexible work schedule after 1 year of service
- On-site swimming pool, racquetball court, and workout facility