Position Purpose:

To perform a range of customer service, administrative and office duties to support the overall team functions of the company.

Principal Duties:

The following are the principal duties of the Administrative Assistant:

• Enters quotes and orders in the company specific database
• Generates and sends customer quotes for stock items, custom manufactured products, and services
• Communicates with local customers, international customers and vendors
• Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction, including updating customer credit card information and confirming correct information on purchase orders
• Assigns Return Merchandise Authorization (RMAs) numbers and takes orders from customers and updates customer information
• Follows up on RMAs, demo units, rentals and any other VTI owned inventory that is off-site
• Performs other clerical and administrative tasks such as preparation of travel arrangements, coordination of customer and vendor lunch meetings, photocopying, filing, faxing and answering the phone as needed
• Learns and stays up to date on products and service offerings to interface with both customers and VTI engineers to support responsive communication
• Performs other duties and special projects as assigned by supervisor

General Requirements:

• Associate’s Degree in Business or equivalent
• Eight to ten years of office experience
• Advanced knowledge in Word, Excel, Outlook and Adobe
• Acute attention to detail and accuracy
• Ability to communicate accurately and clearly both orally and in writing
• Strong organizational, problem solving and interpersonal skills
• Ability to work independently and deal effectively within a diversity of individuals at all organizational levels
• Versatility, flexibility and willingness to work within constantly changing priorities with enthusiasm
• Professionalism, discretion, and focus. Goal oriented, multitasker, willing to help others, follows directions and is proactive when working independently or with others

Pay Rates and Benefits:

• A competitive compensation is offered commensurate with experience
• Health and Vision plan with a Health Savings Account all funded in part by employer contributions
• 401(k) with a generous company matching program (eligible after 1 year of full-time employment)
• 13 PTO days, increases after 5 and 10 years of service
• 11 paid holidays
• Flexible work schedule after 1 year of service
• On-site swimming pool, racquetball court, and workout facility